Security
Your security is our priority
With the latest security technologies, your money is protected in every digital interaction, whether you are making payments, receiving funds, or using other Adriatic Bank services.
Your caution and our protection together ensure worry-free banking. We continuously analyze security risks, respond quickly, and raise awareness about data protection so that all of us can stay safe in the digital world.
Do you suspect your card has been misused or have you noticed irregularities related to payment services?
Block your card via our mBanking or eBanking services.
If you suspect fraud, a hacking attack, or a data leak, acting quickly can help protect your information. Immediately stop any suspicious payments, secure your accounts, change your passwords, and keep all evidence.
If you notice irregularities related to payment services or are unable to block your card, call or send a message to our Contact Centre:
Phone call:
+382 20 677 861
+382 20 677 861
E-mail
contactcentar@adriaticbank.com
contactcentar@adriaticbank.com
WhatsApp
+382 67 117 153
+382 67 117 153
Think carefully before sharing your information
We will never ask you to reveal your login information (e.g. PIN, activation code or initial/one-time code), regardless of whether we are communicating with you by e-mail, SMS, phone or in person.
If anyone asks you for such information, immediately end the communication and notify us through a verified channel to report the incident.
Our tips for your security
Always act cautiously when sharing personal or financial information. Be suspicious of unexpected messages (whether e-mail, SMS or via apps) that request sensitive data or demand an urgent reaction. Avoid clicking on links or downloading attachments from unknown sources. If you are unsure, verify the message by contacting the sender directly through official channels.
Create complex passwords that include uppercase and lowercase letters, numbers, and special characters. Avoid information such as dates of birth or common words. Each account you have should have its own unique password. A password manager can help you store them securely and manage them more easily.
The best way to strengthen your security is to enable two-factor authentication (2FA). In this way, in addition to your password, the system asks for an additional verification – usually a one-time code sent to your phone or a biometric confirmation such as a fingerprint. This extra verification makes unauthorized access to your data much more difficult and protects you even if someone learns your password.
Be careful with all types of messages – whether you receive them via e-mail, SMS, messaging apps or other platforms. Always check who is sending you the message, especially if it seems unusual or demands a quick reaction. Instead of clicking on links you receive, type the official website address directly into your browser – this way you avoid fake pages and malicious redirects.
Make sure that your computer, phone, and security software are always updated to the latest versions. Regular updates remove system vulnerabilities that attackers could exploit and significantly strengthen the protection of your data and devices.
Regularly check your bank statements and transaction history so you can quickly spot any suspicious or unauthorized activity. Immediately report any suspicion or irregularity to the bank so that potential fraud can be prevented in time.
AI can create messages that look extremely convincing, whether text, video, or audio. Sometimes it can even mimic familiar people, including family members, to appear more credible. Be especially cautious when messages appear urgent or unusually well-crafted, particularly if they ask for sensitive information, and always verify them through trusted channels.
Regularly follow information about security risks through verified sources, such as official bank notifications. Understanding common fraud schemes, phishing tactics, and fraud patterns allows you to recognize potential threats and react in time, protecting your data and funds.
You can increase your online banking security by using secure networks. Never perform banking transactions over public Wi-Fi, as such networks carry a high risk of attacks and can compromise the security of your data.